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Old 15-01-2020, 17:19   #11
Ares
Senior Member
 
Join Date: Dec 2013
Location: Cluj Napoca
Posts: 499
Mentioned: 39 Post(s)

PC-ul meu

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Am primit raspuns, este mai jos.

Hello,

Thank you for contacting us.

First of all, the warranty of our products is global - means world wide.

From that day the first owner buys the device, the warranty time of the device starts.

If you buy the card as second owner, the warranty time will begin from the day the device has been shipped out of our company.
Also you need a receipt of your trade, to prove us you as the eligible owner of that device.
But please keep in mind, you can't buy the extended warranty, apply to step-up program nor can you go for an Advanced RMA.
Second owners are only allowed for standard RMA and are only covered by standard warranty.

If you did purchase the card on a private trade, we also do need a receipt which includes the following credentials:
*your name
*the old owners name
*date of the trade
*serial number of the device
The first owner has to clearly state that he sold you that device and that you are now the owner of it. (this does not mean that you are the first owner, you are going to stay the second owner)
Also both person, you and the first owner have to sign that document.

Or if you purchased the device on eBay - or any other second hand shop - please upload a screenshot of the transaction/ order history, so we are able to identify you as the first owner of the device.

Please have a look at our warranty page on our website, which u can find here:
eu.evga/warranty/

Unfortunately without an assigns declaration - you will be able to register the device, but not to start an RMA process.
Thank you for your understanding.

If you have any further questions or need assistance, don't hesitate to contact us.
I hope we could help you and wish you a nice day.
Kind regards,

Andreas T.
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