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Old 07-12-2021, 23:08   #1
gmc
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Default Probleme SSD Samsung 870 EVO 1TB -RMA?

Salutare,

Acum vreo jumatate de an m-am hotarat sa renunt la doua hard-uri si le-am schimbat cu doua ssd-uri Samsung 870 EVO de 1 si 2TB luate de pe olx sigilate. Acum vreo luna cel de 2TB mi-a facut 2 bad-uri, nu a fost panica, facut backup, secure erase, pusa imaginea la loc cu ceva erori la niste jocuri, am rezolvat. Acum cateva zile intru aiurea pe samsung magician si-mi zice sa fac update-uri de firmware la ssd-uri. Super, am zis, dau update si dupa o vreme prinde si cel de 1TB 7 bad-uri. Cu asta e mai problematic, am pe el poze, filmari, nu-mi permit sa le curup ca dupa ele fac 3 back-upuri Pina una alta l-am rezolvat si pe asta cu backup/erase/recover dar nu vreau sa mai am probleme asa ca m-am hotarat sa intreb la Samsung de un eventual RMA sau ce solutie or vrea ei. Le-am dat si print-uri cu Magician.
Samsung RO m-a trimis la [email protected], si iacata ce mi-or raspuns:

Thank you for contacting Samsung Memory Support.
We are sorry to learn that you are having issues with your Samsung SSD.
You can return the drive to our service centre for verification and validation.

As a first step towards initiating the RMA procedure for your drive, we will need the following information:
• A brief description of the problem you have with your drive.
• Please provide us with screenshots of any error messages or error codes.
• Please provide us with a short video clip showing the problem you are experiencing with your drive and any troubleshooting steps you may have performed, if possible.
• A screenshot of the Samsung Magician Drive Details page
• A screenshot of the results of the Diagnostic Scan (Please note that the Diagnostic Scan is only possible on the following models: 860 PRO, 860/870 EVO, 860/870 QVO, 970 EVO PLUS, 980 PRO, 980).
• The SMART test result from the Samsung Magician.
Samsung Magician can be downloaded via the following link: https://www.samsung.com/semiconducto...ownload/tools/
Please note that the software is only compatible with Windows and the SSD must be connected directly to the motherboard.
To obtain the SMART result, simply click on the 'SMART' button located at the top-right corner of the Samsung Magician Drive Dashboard page.
• A copy of your proof of purchase*
• What is your country of residence?*
• Are you an end-user or re-seller of this drive?*
• Photos of the front and backside of the entire SSD clearly indicating the serial number on the label on the drive.**
• A close-up photo of the connector of the SSD.**

Intrebarea e, cum era cu garantia la Samsung la SSD-uri fara "proof of purchase?? A rezolvat cineva?
Am cautat si incercat pe site-ul Samsung, ca sa inregistrez ssd-ul pentru RMA ma trimite pe site-ul RO, ma invart aiurea..
Ma poate ajuta cineva care poate a trecut prin treaba asta?

Multumesc!
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Old 08-12-2021, 11:47   #2
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Le-am dat reply si am cerut lamuriri cu privire la "proof of purchase si le-am zis si ca pe site-ul samsung.com zice ca
“In the event that a valid proof of purchase is not available, the limited warranty period will be determined by the date of manufacture.”
Mi-au raspuns ca in acest caz vor lua in considerare data fabricatiei..
Revin cu info, sper sa rezolv!
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Old 08-12-2021, 11:53   #3
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scuze, dar care e simptomul de bad la ssd?
credeam ca nu e posibil asa ceva, doar se pierd celule si ii scade healthul si ca nu pot apare baduri
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Old 09-12-2021, 16:22   #4
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pai probabil la el baduri = celule moarte.
daca nu ii lasi spatiu de overprovisioning vor aparea mai repede in timp.
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Old 09-12-2021, 17:00   #5
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Se rezolva fara factura, puteai sa omiti sa uploadezi si dadeai explicatia ca l-ai primit cadou.

Pe masura ce se vor inmulti cererile probabil vor cere si dovada achizitiei, asta tot din cauza romanilor ( nu cazul de fata) care vor la jumate de pret si garantie si sigilat si etc.
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Old 09-12-2021, 18:33   #6
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Mda, mi-au dat link sa cer numar RMA, in datele completate mi-au cerut obligatoriu sa incarc poza cu proof of purchase, am pus o poza cu ssd-ul. Au zis in mail ca o sa ia in considerare data fabricatiei fara dovada achizitiei. Din ce am inteles tb sa-mi trimita label RMA dupa care imi da DHL mail cu DHL label
Vad cum decurge si mai scriu si aici, poate va mai fi cineva interesat..

Last edited by gmc; 09-12-2021 at 20:21.
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Old 09-12-2021, 18:48   #7
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Dar ce health au?
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Old 09-12-2021, 19:41   #8
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Health este acum la 94.

Este primul meu eveniment nasol de cand folosesc ssd-uri, in 2010 am avut Corsair F60, in rest doar Samsung.
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Old 09-12-2021, 19:50   #9
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pai si 94 e caz de garantie? intreb ca am si eu cu 98 unul
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Old 09-12-2021, 20:11   #10
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E caz de garantie daca ai probleme cu el gen date corupte, x sectoare realocate, performanta scazuta nu ca scade health la un anume nivel.
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Old 10-12-2021, 14:10   #11
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Quote:
Originally Posted by gmc View Post
Health este acum la 94.

Este primul meu eveniment nasol de cand folosesc ssd-uri, in 2010 am avut Corsair F60, in rest doar Samsung.
Am SSD-uri cu viata la 50 de merg de rup.
Lasa overprovisioning la SSD-uri 10-20% si nu o sa mai ai problema asta.
Nu e caz de RMA 94%
Aia 6% nu sunt baduri ci celule moarte care au fost trase pe dreapta si totul functioneaza ok.

In schimb am avut SSD nou Samsung cu viata 100% la care nu mai vedeam partitia si nu se mai putea instala nimic pe el, ala a fost caz de RMA.
Nu stiu exact exact ce fite ti-a facut de te-ai speriat, dar sa schimbi te rog cablul SATA ca majoritatea problemelor de acolo vin.

Last edited by agarici cu pedale; 10-12-2021 at 14:16.
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Old 10-12-2021, 15:30   #12
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Nu ma intereseaza health la 94 sau 50%, i-am raspuns lui ZorracK, ala e din cauza wear level. Daca aveai bad-uri pe ele mai tineai date importante?

Am pornit thread-ul pentru ajutor si eventuale sfaturi pentru RMA.
Multumesc.
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Old 11-12-2021, 15:06   #13
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Eu mi am furat o rău cu sandisk , am pierdut tot de pe el , am ignorat wear lvl am crezut ca e normal dar deh fiecare face ce vrea , nu erau prea multe lucruri importante dar am pierdut poze , back up la tel , ceva documente ...
Desi nu am avut scris pe el prea mult , a inceput sa se degradeze repede , in ultima saptamana am pierdut cam 5% fără sa scriu nimic pe el apoi după ce a ajuns la 75% a murit.

Pe crucial am mai putin scris , cam jumatate din cat am pe samsung si am wear 4% desi e dublu ca spatiu
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Old 12-12-2021, 09:05   #14
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Am trimis eu la Samsung,Zici acolo ca a fost cadou ,sau ca a fost scos dintr-un calculator prebuilt.Acum nu stiu daca ssd-ul tau face obiectul garantiei...Al meu era mort total.

Iti lasa ei awb-uri pe email ,vine Dhl si intr-o saptamana ai altul .

La G.skill a durat o luna jumate pana am primit un kit de rami la RMA.

La intel din vreo 10-15 procesoare RMA la 1 a cerut factura si a fost de neinduplecat ,dar am deschis alt RMA dupa o luna si operatorul care m-a preluat nu a mai cerut.La un procesor Intel nu au mai avut pe stock si a trebuit sa fac rost de o factura sa imi faca storno(au zis ca imi face storno dupa ce verifica in magazin daca e factura reala) ...

La Amd nu au cerut nimic decat poze la pini ,batch etc

La seagate trebuie sa iti platesti transportul,au o gramada de terrmene si conditii in momentul care ajunge produsul la ei incat parca te descurajeaza sa il trimiti ,si iti trimite unul RECTIFICAT nu nou.

La g.Skill trebuie sa iti platesti transportul dar nu cer nici un act

Last edited by torque49; 12-12-2021 at 10:45.
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Old 12-12-2021, 23:46   #15
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Ieri mi-a cazut si mie 870 Evo 4TB din NAS (dupa 6 luni )
Am un folder criptat ( nu foarte important, care nu il pot deschide ) .

AM deschis ticket la Samsung si Synology
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Old 20-12-2021, 16:26   #16
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Am rezolvat, astazi a venit coletul prin DHL, mi-au trimis unul nou sigilat, cred ca a trecut vreo saptamana.
Deci a functionat RMA pickup/return prin DHL, fara factura/garantie la magazin, le-am zis ca nu am si am specificat ca pe site samsung spune ca nu e necesar. La completare RMA e obligatoriu sa incarci ceva, am pus o poza cu ssd-ul..
Multumesc!
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