lab501 forum  

Go Back   lab501 forum > Hardware > Placi video
Connect with Facebook

Placi video Zise si acceleratoare grafice


Reply
 
Thread Tools Search this Thread Display Modes
Old 23-10-2017, 11:18   #1
Boggy
Ancient friend
 
Boggy's Avatar
 
Join Date: Oct 2009
Posts: 11,233
Mentioned: 677 Post(s)

PC-ul meu

Default Warranty void when changing GPU Cooler? Yes/No by Brand

I'd like to keep this first post in English, to help any others that are searching for information regarding this. I did and I didn't find it well structured anywhere. We'll continue in Romanian as usual further on the thread.

Because I'll be upgrading my GPU soon I'm interested in purchasing a brand that allows replacing the stock cooler with a waterblock, without voiding the warranty. That's why I began contacting as many of them and I'm waiting for a reply.

I'll quickly sort them in two categories, then post the reply from each below.

WARRANTY OK ON SWAP
(stock cooler needs to be put back for RMA)


ZOTAC
EVGA
INNO3D - please read their reply below and interpret freely
MSI


-----------------------------------------------------

WARRANTY VOID ON SWAP


GALAX / GALAXY
GIGABYTE
PNY
ASUS
GAINWARD/PALIT



*The list will be updated as soon as I get more replies.

Below in the spoiler are the official replies to my emails from each brand.

SPOILER:
Quote:
Originally Posted by Zotac
Hi Bogdan,

No, as long as you can put it back to stock coolers without physical damage then you are good

Cheers,
Paulo T.
Zotac Technical Support
Quote:
Originally Posted by EVGA
Hello,

No. However to claim warranty the original cooler would have to be installed again so it is important that you keep the original hardware.

Regards,
EVGA
Quote:
Originally Posted by GALAX
Hello,

If you change the stock cooler with a waterblock, the warranty will be void.

Thanks.

Best Regards,
GALAX
Quote:
Originally Posted by Gigabyte
Dear Bogdan,

We are glad to hear that you like our product. Regarding your query, kindly be aware, if you remove / replace any components on the device voids warranty terms. Therefore, we do not suggest users to take your own risk doing this step. However, if you want to buy graphics card with water block cooling system, you can consider AORUS GeForce® GTX 1080 Ti Waterforce WB Xtreme Edition 11G.

Thanks and Regards,
GIGABYTE
Quote:
Originally Posted by Inno3D
Dear Sir

Firstly, thank you for your kind support of our product,
We do not build their own replacement parts,
If you change the parts or cause problems or burn,
Will lose the warranty,
If you must replace the accessories,
Must be restored before repair, original accessories,

Thank you
Best Regards,
Quote:
Originally Posted by PNY
Yes, that will void the warranty.

Regards,

Barry
PNY USA Technical Support
Quote:
Originally Posted by ASUS Romania
Buna ziua,

Va multumim pentru increderea acordata suportului tehnic ASUS.
Numele meu este Bogdan si voi face tot posibilul sa va fiu alaturi si sa va sprijin pe tot parcursul procedurilor cu serviciul nostru tehnic ASUS.
Va rugam sa nu ezitati sa evaluati serviciul nostru, potrivit solutiei furnizate prin chestionarul de calitate, ce urmeaza sa fie trimis catre dumneavoastra la scurt timp dupa ce primiti raspunsul la cerere.

Orice modificare facuta placii de baza va atrage, ca atare, invalidarea garantiei.
Va recomandam sa folositi placa video exact cum este proiectata.

Raman la dispozitia dumneavoastra pentru orice alte nelamuriri sau intrebari suplimentare.
Nu ezitati sa reveniti, puteti intra in contact din nou cu noi efectuand un reply la mailul primit.
Speram ca informatiile furnizate va vor fi de folos si va dorim o zi buna.


Cu respect,
Bogdan
Tehnician Suport Tehnic ASUS Romania
Quote:
Originally Posted by MSI
Dear Bogdan,

Thanks for your message.
To avoid hassle with replacing stock coolers, check our latest promotions about MSI water cooling products.

https://www.msi.com/Promotion/DISCOU...ING-COMPONENTS

If you have any questions, please don’t hesitate to contact us.

Thanks.

Best regards,

MSI component service team.
________________________

Hello,

Thank you for the reply. So this basically means that if I use a different waterblock than those in the link, the warranty will be void?

All the best,
Bogdan

________________________

Dear Bogdan,

Thanks for your answer.
Regarding the provided link, the promotion is indeed valid with these selected products only.

If you wish to purchase graphic card with air stock cooler, this cooler can be changed to different coolers as well.
As long as the original cooler is put back on the card in original and undamaged condition for warranty claim.

Because our engineers will examine the return condition of graphic card.
If you have any questions, please don’t hesitate to contact us.

Thanks.

Best regards,

MSI component service team.
Quote:
Originally Posted by Gainward / Palit
Dear Bogdan,
Thank you for mail and your profound interest in Palit cards.
Yes, any manipulations regarding the cooling solution will void the warranty.

Best regards,

Your Palit Service Team
__________________
Boggy doesn't have a computer.
Just a basement full of Asian kids that memorize numbers.

Last edited by Boggy; 24-10-2017 at 22:06.
Boggy is offline   Reply With Quote
Old 23-10-2017, 11:38   #2
vibeup
Senior Member
 
vibeup's Avatar
 
Join Date: Feb 2015
Posts: 4,254
Mentioned: 182 Post(s)

PC-ul meu



Default

Evga same policy:
The product must be returned to EVGA in the original factory configuration and condition. All aftermarket modification must be reversed before sending in the product for replacement.
__________________
Foloseste codul asta cand inregistrezi un produs EVGA si participam la extragere cu premii: 4VCPGZUW22
vibeup is offline   Reply With Quote
Old 23-10-2017, 11:41   #3
Boggy
Ancient friend
 
Boggy's Avatar
 
Join Date: Oct 2009
Posts: 11,233
Mentioned: 677 Post(s)

PC-ul meu

Default

Yep, acum am primit si eu raspuns de la ei cu acelasi lucru. Era stiut ca la EVGA se pastreaza garantia, dar am urmat aceeasi procedura (email direct catre ei) pentru toti.

Ma bucur insa enorm ca la ZOTAC e la fel. Am o slabiciune pentru seria lor Pascal, iar vestea asta cu garantia vine la fix.
__________________
Boggy doesn't have a computer.
Just a basement full of Asian kids that memorize numbers.
Boggy is offline   Reply With Quote
Old 23-10-2017, 12:03   #4
Boggy
Ancient friend
 
Boggy's Avatar
 
Join Date: Oct 2009
Posts: 11,233
Mentioned: 677 Post(s)

PC-ul meu

Default

Pai eu le scriu la suport tehnic si ei imi zic mura in gura ca e ok, iar tu zici ca nu e oficial?

L.E. Dar-ar dracii, nu mai sterge ca par ca vorbesc de unul singur. )

Am primit raspuns si de la Inno3d acum, dar din chingleza lor inteleg ca... nu se pierde garantia? Voi ce intelegeti de aici?

Quote:
Originally Posted by Inno3D
Dear Sir

Firstly, thank you for your kind support of our product,
We do not build their own replacement parts,
If you change the parts or cause problems or burn,
Will lose the warranty,
If you must replace the accessories,
Must be restored before repair, original accessories,

Thank you
Best Regards,
__________________
Boggy doesn't have a computer.
Just a basement full of Asian kids that memorize numbers.

Last edited by Boggy; 23-10-2017 at 12:14.
Boggy is offline   Reply With Quote
Old 23-10-2017, 12:25   #5
vibeup
Senior Member
 
vibeup's Avatar
 
Join Date: Feb 2015
Posts: 4,254
Mentioned: 182 Post(s)

PC-ul meu



Default

Scuze pentru stergere, nu am vrut sa fac topicu vraiste. Eu am patit cu asus la un laptop, am sunat ca se incingea si au zis ca este ok sa schimb pasta... dupa cateva luni au aparut probleme la gpu cand am mers in service ooo ai schimbat pasta nu face obiectul garantiei. Pai am vorbit la call center si a zis ca este ok, raspuns: cu cine ai vorbit mai exact? si pa garantie 3k ron
PS: tu ai scris macar
__________________
Foloseste codul asta cand inregistrezi un produs EVGA si participam la extragere cu premii: 4VCPGZUW22
vibeup is offline   Reply With Quote
Old 23-10-2017, 12:50   #6
mbc
VIP
 
mbc's Avatar
 
Join Date: Oct 2010
Location: Cluj-Napoca
Posts: 22,703
Mentioned: 1060 Post(s)

PC-ul meu



Send a message via Yahoo to mbc Send a message via Skype™ to mbc
Default

I bought an MSI 1070 Aero and the cooler had a seal on one of the screws, but contacted MSI and asked them if I could change the thermal paste on it without voiding the warranty and they said "ok". My 1070 Aero is still working fine so no warranty claims on it yet.
__________________
[PC-ul meu], Lenovo Thinkpad T410, T480, Proliant ML10 V2,
Skoda Fabia Combi Ambiente 2011, 1.6 TDI 90cp, Octavia Combi Classic 2001, 1.6i 102 cp.
mbc is offline   Reply With Quote
Old 23-10-2017, 21:53   #7
war4peace
VIP
 
Join Date: Mar 2013
Location: Bucureşti
Posts: 7,231
Mentioned: 227 Post(s)

PC-ul meu



Send a message via Yahoo to war4peace Send a message via Skype™ to war4peace
Default

EVGA is the only maker who officially provides warranty even when stock cooling is removed.
By that I mean - as a policy, not chat answers.
__________________


Quote:
Originally Posted by Hemisphere View Post
Dacă vrea să se sinucidă, e de ajuns să urce la nivelul ego-ului său și să se arunce la nivelul IQ-ului său...job well done!
war4peace is offline   Reply With Quote
Old 24-10-2017, 18:45   #8
Boggy
Ancient friend
 
Boggy's Avatar
 
Join Date: Oct 2009
Posts: 11,233
Mentioned: 677 Post(s)

PC-ul meu

Default

First post updated.

Gainward = Palit? Ca am intrat pe site la Gainward si mailul de contact e [email protected]
__________________
Boggy doesn't have a computer.
Just a basement full of Asian kids that memorize numbers.
Boggy is offline   Reply With Quote
Old 24-10-2017, 19:14   #9
carnatu
Member
 
Join Date: Feb 2013
Posts: 141
Mentioned: 2 Post(s)

PC-ul meu

Default

Yep, Palit e firma mama.
carnatu is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
BlizzCon 2014 ? StarCraft II: Legacy of the Void LAB501 Nivelul2 0 08-11-2014 13:10
Costume - preturi/brand/magazine suzuki Zona libera 55 30-07-2014 12:52
Meh. Changing shit. Neo Telefoane mobile si alte gadgeturi 19 22-10-2012 19:23

 
Forum Stats
Members: 8,050
Threads: 19,861
Posts: 608,362
Total Online: 366

Newest Member: TzapInferno

Latest Threads
- by Shory2k
- by LAB501
- by Boggy
- by Monstru
- by ryo

Advertisement

Partner Links



All times are GMT +3. The time now is 08:39.


Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.