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Magazine IT&C Discutii despre locurile de unde va cumparati componente: recomandari, observatii si neplaceri intalnite.


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Old 26-08-2017, 23:01   #1
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Default Gearbest - mai rau decat cel.ro :)

As fi curios ce experiente ati avut cu Gearbest.com. Eu tocmai m-am lovit cu capul de o problema foarte mare a acestui magazin. Anul trecut, in noiembrie, am cumparat 2 camere de supraveghere de masina (car DVR) si luna aceasta s-a stricat una dintre ele, cealalta stricandu-se luna trecuta. Am platit pe ambele cam 300 lei. Pe site-ul lor scrie clar ca tot ce se vinde are un an garantie. Cand le-am scris ca am probleme... well... initial mi-au zis ca, in cazul in care le-am stricat eu, nu sunt acoperite de garantie. Le-am zis inapoi ca nu le-am stricat ci pur si simplu s-au stricat. Raspunsul lor e mai jos. Ati avut probleme de garantie acolo?

merci.

----------------------------------------------------------------------

Dear Alin,


We would like to extend our apologies for this inconvenience.


Kindly refer to our warranty policy here:http://www.gearbest.com/about/warranty-and-return.html


http://www.gearbest.com/about/terms-and-conditions.html



After reviewing your case, it has passed 45 days money back guarantee, but you can send it back for free repair. First, you may check with the post office the cost to return the item before deciding.


After reviewing your case, please review our possible solutions for both items:

1)Return the items to us

You can return the item to us in China as per our terms and conditions indicated in the link above.

Once we receive the item, we will offer a free repair and send the items back to you.


2)Keep the items and accept a partial refund on Wallet (credit)

We can offer a partial refund of your product value which is 20USD on your wallet and exceptionally reward you with extra points (e.g. If your refund is USD 1=2 points, USD 3=3*2 points=>get 6 points etc)

The refund will take 24 hours to process and appear in your GB wallet.

You can use both your wallet and points to purchase your future products.

Learn more about wallet benefits :http://www.gearbest.com/about/gb-wallet.html

Check out how to use point :http://www.gearbest.com/about/about-points.html?157wrew


In this case, you can keep the item and do not need to return it to us for this time.



3)Resend two same items with a partial payment

We kindly ask you pay 60USD for the reshipping and handling fees.

In that case, you will receive the item 10 to 25 working days after dispatch date.

Please reconfirm your address as follows:

Consignee name:

Detailed address:

City:

State:

Zip code:

Country:

Phone number:


Can you please let me know your decision? You may consult your local post office the cost of returning the item back to us in China before deciding.

I look forward to hearing from you.

Thank you for your understanding.


Best Regards

Danae

Gearbest Customer Service

http://www.gearbest.com/

---------------------------------------------------------------
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Old 26-08-2017, 23:06   #2
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Am avut o problemă cu ei prin iunie parcă, dar eram încă în acoperirea paypal, aș fi putut lua banii de la ei în caz de ceva.

Ei acum zic să le trimiți camera la garanție, ce anume nu este clar?


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Old 26-08-2017, 23:12   #3
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Nici eu nu pricep care e problema...
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Old 26-08-2017, 23:57   #4
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Mi se pare absolut normal. Cand iei din China, ai garantie in China. Daca se strica in 1-2 saptamani merge cu refund. Preturile astea bune au si niste dezavantaje, cu care trebuie sa fii impacat atunci cand dai buy.

Eu am primit un DVR de la ei(75$ a costat), dupa 3 conectari la miniusb a murit. Se mai aprindea doar LED-ul pe ea. Le-am scris, si mi-au zis ca ori trimit la ei, ori le platesc shipping-ul (30$ au cerut) si-mi trimit alta. Le-am platit 30$ si in 2-3 saptamani o aveam la usa pe cea noua. Ma costa la fel de mult, sau chiar mai mult s-o trimit inapoi pe asta.

Am incercat s-o reflash-uiesc pe cea moarta dar n-am reusit.

Asa ca nu, nimic nu-i mai rau ca CEL.ro. )
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Old 27-08-2017, 00:02   #5
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No bun atunci. Cel.ro e cel mai rau. A?
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Old 27-08-2017, 02:05   #6
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Pentru mine-s cei mai nenorociti.

Pana una alta, desfa-le si vezi daca a murit mini-lipo aia din ele. Daca au stat in soare, la unele mai... "dubioase" le pusca/mor bateriile din ele. Astea mai smechere au condensator in loc de baterie, marele avantaj fiind ca in caz de expunere lunga la temperaturi mari, nu explodeaza. Dezavantajul e ca nu mai ai 30-60s de baterie cand nu e plugged in, ci doar cateva secunde, cat sa incheie record-ul.
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Old 27-08-2017, 08:53   #7
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Camera e cu condensator.
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Old 27-08-2017, 12:15   #8
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ce model de camera?
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Old 27-08-2017, 12:17   #9
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https://www.gearbest.com/car-dvr/pp_375217.html

Asta. A mers multumitor cat timp a mers.
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Old 20-11-2017, 20:16   #10
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Salut! Am comandat si eu de pe GearBest un aspirator robot. Tocmai ce am primit un sms de la DHL ca a ajuns coletul. Cei de la GearBest mi-au trimis pe mail o factura (COMMERCIAL INVOICE) de 184 de dolari. Trebuie sa platesc taxe si tva la acesta valoare sau trebuie sa fac dovada platii cu paypalul care bineinteles ca e mult mai mare?
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Old 20-11-2017, 20:47   #11
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Mergi cu factura, ala e documentul care justifica vanzarea/cumpararea.
Dar mi se pare ca o sa platesti 100 lei in plus la DHL.
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Old 21-11-2017, 07:40   #12
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20%, adică 36$/echivalent lei la curs BNR
Tu plătești la factura lor de referință. In mod normal trebuia să-ți fi trimis chitanță : suma si ce reprezintă exact

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Old 21-11-2017, 08:18   #13
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Depinde prin cine primești, dacă e prin DHL probabil o să vadă ei factura și o să calculeze TVA, și o să îți bage în plus o taxă de "manipulare"/"procesare" colet.

Dacă e prin poștă, e după ce chefuri are vameșul, poate să ceară factura sau să îi arăți pe telefon tranzacția.



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Old 21-11-2017, 09:07   #14
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Da, prin DHL a venit. Atat DHL cat si cei de la vama cer dovada de plata la extern (paypal, western union, extras de cont sau preent screen dupa site-ul de achizitie cu valoarea produsului). Deci ce mi-a dat chinezul este egal cu zero.

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Old 21-11-2017, 10:38   #15
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Sincer nu stiu, o sa te contacteze cineva de la DHL si le spui ca ai invoice trimis de chinezi si ca le-o poti trimite. Vezi ca au un comision de +100Ron jegosii. Fa-ti repede cod EORI sa nu-l mai platesti.
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Old 09-01-2018, 16:58   #16
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Quote:
Originally Posted by mbc View Post
https://www.gearbest.com/car-dvr/pp_375217.html

Asta. A mers multumitor cat timp a mers.
Am o camera care arata fix ca asta cu novatek 96650, cumparata de pe ebay acum aprox 3 ani, merge foarte bine si acum. Cei mai buni 200 lei cheltuiti
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