Warranty void when changing GPU Cooler - By Brand

[Boggy]

I'd like to keep this first post in English, to help any others that are searching for information regarding this. I did and I didn't find it well structured anywhere. We'll continue in Romanian as usual further on the thread.

Because I'll be upgrading my GPU soon I'm interested in purchasing a brand that allows replacing the stock cooler with a waterblock, without voiding the warranty. That's why I began contacting as many of them and I'm waiting for a reply.

I'll quickly sort them in two categories, then post the reply from each below.

WARRANTY OK ON SWAP
(stock cooler needs to be put back for RMA)

ZOTAC
EVGA
INNO3D - please read their reply below and interpret freely
MSI

-----------------------------------------------------

WARRANTY VOID ON SWAP

GALAX / GALAXY
GIGABYTE
PNY
ASUS
GAINWARD/PALIT

*The list will be updated as soon as I get more replies.

Below in the spoiler are the official replies to my emails from each brand.

SPOILER:

Originally Posted by Zotac

Hi Bogdan,

No, as long as you can put it back to stock coolers without physical damage then you are good

Cheers,
Paulo T.
Zotac Technical Support

Originally Posted by EVGA

Hello,

No. However to claim warranty the original cooler would have to be installed again so it is important that you keep the original hardware.

Regards,
EVGA

Originally Posted by GALAX

Hello,

If you change the stock cooler with a waterblock, the warranty will be void.

Thanks.

Best Regards,
GALAX

Originally Posted by Gigabyte

Dear Bogdan,

We are glad to hear that you like our product. Regarding your query, kindly be aware, if you remove / replace any components on the device voids warranty terms. Therefore, we do not suggest users to take your own risk doing this step. However, if you want to buy graphics card with water block cooling system, you can consider AORUS GeForce® GTX 1080 Ti Waterforce WB Xtreme Edition 11G.

Thanks and Regards,
GIGABYTE

Originally Posted by Inno3D

Dear Sir

Firstly, thank you for your kind support of our product,
We do not build their own replacement parts,
If you change the parts or cause problems or burn,
Will lose the warranty,
If you must replace the accessories,
Must be restored before repair, original accessories,

Thank you
Best Regards,

Originally Posted by PNY

Yes, that will void the warranty.

Regards,

Barry
PNY USA Technical Support

Originally Posted by ASUS Romania

Buna ziua,

Va multumim pentru increderea acordata suportului tehnic ASUS.
Numele meu este Bogdan si voi face tot posibilul sa va fiu alaturi si sa va sprijin pe tot parcursul procedurilor cu serviciul nostru tehnic ASUS.
Va rugam sa nu ezitati sa evaluati serviciul nostru, potrivit solutiei furnizate prin chestionarul de calitate, ce urmeaza sa fie trimis catre dumneavoastra la scurt timp dupa ce primiti raspunsul la cerere.

Orice modificare facuta placii de baza va atrage, ca atare, invalidarea garantiei.
Va recomandam sa folositi placa video exact cum este proiectata.

Raman la dispozitia dumneavoastra pentru orice alte nelamuriri sau intrebari suplimentare.
Nu ezitati sa reveniti, puteti intra in contact din nou cu noi efectuand un reply la mailul primit.
Speram ca informatiile furnizate va vor fi de folos si va dorim o zi buna.


Cu respect,
Bogdan
Tehnician Suport Tehnic ASUS Romania

Originally Posted by MSI

Dear Bogdan,

Thanks for your message.
To avoid hassle with replacing stock coolers, check our latest promotions about MSI water cooling products.

https://www.msi.com/Promotion/DISCOU...ING-COMPONENTS

If you have any questions, please don’t hesitate to contact us.

Thanks.

Best regards,

MSI component service team.
________________________

Hello,

Thank you for the reply. So this basically means that if I use a different waterblock than those in the link, the warranty will be void?

All the best,
Bogdan

________________________

Dear Bogdan,

Thanks for your answer.
Regarding the provided link, the promotion is indeed valid with these selected products only.

If you wish to purchase graphic card with air stock cooler, this cooler can be changed to different coolers as well.
As long as the original cooler is put back on the card in original and undamaged condition for warranty claim.
Because our engineers will examine the return condition of graphic card.
If you have any questions, please don’t hesitate to contact us.

Thanks.

Best regards,

MSI component service team.

Originally Posted by Gainward / Palit

Dear Bogdan,
Thank you for mail and your profound interest in Palit cards.
Yes, any manipulations regarding the cooling solution will void the warranty.

Best regards,

Your Palit Service Team

[vibeup]

Evga same policy:
The product must be returned to EVGA in the original factory configuration and condition. All aftermarket modification must be reversed before sending in the product for replacement.

[Boggy]

Yep, acum am primit si eu raspuns de la ei cu acelasi lucru. Era stiut ca la EVGA se pastreaza garantia, dar am urmat aceeasi procedura (email direct catre ei) pentru toti.

Ma bucur insa enorm ca la ZOTAC e la fel. Am o slabiciune pentru seria lor Pascal, iar vestea asta cu garantia vine la fix.

[Boggy]

Pai eu le scriu la suport tehnic si ei imi zic mura in gura ca e ok, iar tu zici ca nu e oficial?

L.E. Dar-ar dracii, nu mai sterge ca par ca vorbesc de unul singur. )

Am primit raspuns si de la Inno3d acum, dar din chingleza lor inteleg ca... nu se pierde garantia? Voi ce intelegeti de aici?

Originally Posted by Inno3D

Dear Sir

Firstly, thank you for your kind support of our product,
We do not build their own replacement parts,
If you change the parts or cause problems or burn,
Will lose the warranty,
If you must replace the accessories,
Must be restored before repair, original accessories,

Thank you
Best Regards,

[vibeup]

Scuze pentru stergere, nu am vrut sa fac topicu vraiste. Eu am patit cu asus la un laptop, am sunat ca se incingea si au zis ca este ok sa schimb pasta... dupa cateva luni au aparut probleme la gpu cand am mers in service ooo ai schimbat pasta nu face obiectul garantiei. Pai am vorbit la call center si a zis ca este ok, raspuns: cu cine ai vorbit mai exact? si pa garantie 3k ron
PS: tu ai scris macar

[mbc]

I bought an MSI 1070 Aero and the cooler had a seal on one of the screws, but contacted MSI and asked them if I could change the thermal paste on it without voiding the warranty and they said "ok". My 1070 Aero is still working fine so no warranty claims on it yet.

[war4peace]

EVGA is the only maker who officially provides warranty even when stock cooling is removed.
By that I mean - as a policy, not chat answers.

[Boggy]

First post updated.

Gainward = Palit? Ca am intrat pe site la Gainward si mailul de contact e [email protected]

[carnatu]

Yep, Palit e firma mama.