Salutare,
Acum vreo jumatate de an m-am hotarat sa renunt la doua hard-uri si le-am schimbat cu doua ssd-uri Samsung 870 EVO de 1 si 2TB luate de pe olx sigilate. Acum vreo luna cel de 2TB mi-a facut 2 bad-uri, nu a fost panica, facut backup, secure erase, pusa imaginea la loc cu ceva erori la niste jocuri, am rezolvat. Acum cateva zile intru aiurea pe samsung magician si-mi zice sa fac update-uri de firmware la ssd-uri. Super, am zis, dau update si dupa o vreme prinde si cel de 1TB 7 bad-uri. Cu asta e mai problematic, am pe el poze, filmari, nu-mi permit sa le curup ca dupa ele fac 3 back-upuri
Pina una alta l-am rezolvat si pe asta cu backup/erase/recover dar nu vreau sa mai am probleme asa ca m-am hotarat sa intreb la Samsung de un eventual RMA sau ce solutie or vrea ei. Le-am dat si print-uri cu Magician.
Samsung RO m-a trimis la
[email protected], si iacata ce mi-or raspuns:
Thank you for contacting Samsung Memory Support.
We are sorry to learn that you are having issues with your Samsung SSD.
You can return the drive to our service centre for verification and validation.
As a first step towards initiating the RMA procedure for your drive, we will need the following information:
• A brief description of the problem you have with your drive.
• Please provide us with screenshots of any error messages or error codes.
• Please provide us with a short video clip showing the problem you are experiencing with your drive and any troubleshooting steps you may have performed, if possible.
• A screenshot of the Samsung Magician Drive Details page
• A screenshot of the results of the Diagnostic Scan (Please note that the Diagnostic Scan is only possible on the following models: 860 PRO, 860/870 EVO, 860/870 QVO, 970 EVO PLUS, 980 PRO, 980).
• The SMART test result from the Samsung Magician.
Samsung Magician can be downloaded via the following link:
https://www.samsung.com/semiconducto...ownload/tools/
Please note that the software is only compatible with Windows and the SSD must be connected directly to the motherboard.
To obtain the SMART result, simply click on the 'SMART' button located at the top-right corner of the Samsung Magician Drive Dashboard page.
•
A copy of your proof of purchase*
• What is your country of residence?*
• Are you an end-user or re-seller of this drive?*
• Photos of the front and backside of the entire SSD clearly indicating the serial number on the label on the drive.**
• A close-up photo of the connector of the SSD.**
Intrebarea e, cum era cu garantia la Samsung la SSD-uri fara "proof of purchase?? A rezolvat cineva?
Am cautat si incercat pe site-ul Samsung, ca sa inregistrez ssd-ul pentru RMA ma trimite pe site-ul RO, ma invart aiurea..
Ma poate ajuta cineva care poate a trecut prin treaba asta?
Multumesc!
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